TOPIC: New Members having trouble joining website

I've been monitoring our FB page and adjacent groups and have noticed a theme where potential new members become aware of our club, visit website, try to join website, cannot join website, then lose interest in club.

I know we have had issues with bots and that's why we had to bump up security around new members joining website.

I am gonna' look into setting up a club Whatsapp profile that we can direct new folk to (FB recommended doing it once, but I did not follow up at the time).
EDIT: Urgh, apparently Whatsapp for Business is a whole different thing. Will investigate further.

Any other suggestions how we can make club more approachable for new people? Any new(ish) members care to share their own experience of joining the club (how easy/difficult it was to join club, get into a game, etc)?

I joined like 10 years ago and I just turned up one night and muscled my way into a Warhammer 40k game that Pookie was running, but sure your own experiences are different.

Thanks!